Frequently Asked Questions

All discount codes are valid for full price items only. From time to time we have fabulous sales or promotions, the use of further discount codes are exempt. Your discount code will work again once the sale is over.

Hotmilk's Fitting Quiz will help you find the right size. Our fitting Video is another great way to make sure you have the correct fit. Still unsure? Please email your measurements and details of how many months pregnant/feeding, we will be happy to help.

Share details about your shipping policies, item returns, or customer service.

Free shipping applies to all orders throughout New Zealand over $95.

Hotmilk gift vouchers and store credits expiry 3 years from date of purchase/issue.

Please check your spam box first, also we find that people have multiple email addresses so please check them all. Tracking and order status can also be found by logging into your Account.

Still need help? please email us at support@hmcollective.com and we will give you all the information you need.

Our courier operates overnight services, however some regions may take longer and this also may vary at peak times of the year.

Please allow 24hrs for orders to be processed by the Hotmilk team ready for transport with your selected shipping option.

You can check the order status by logging into your Account.

There are no duties on deliveries within New Zealand. Outside of New Zealand customs duties and charges may vary. Hotmilk is not responsible for any charges the recipient may incur.

Please use our dedicated Returns and Exchanges page and follow the simple instructions. If it is a fault, please email us first at support@hmcollective.com

You have 45 days, from the date of your purchase, to decide whether your garments are right for you. Items must be unworn and with tags still attached.

See our dedicated Returns and Exchanges page for full details

Hotmilk is pleased to offer FREE return shipping should you need to return an item. We will also ship your exchanged items back to you free of charge. Shop with confidence!

*Please see our dedicated Returns and Exchanges page for full details

We will send you an email to notify you that we have received and inspected your returned item/s. Please allow up to 10 days for return and processing (often tracking will state DELIVERED, this maybe to the central sorting facility before arriving to us). Once approved, your exchange , store credit or refund will be processed, and email sent to confirm.

*Peak holiday or sales times may experience a slightly delay in processing times.

We have a generous 3 month policy for finding any faults, after this time frame it's considered fair wear and tear. Please email details and photos within 3 months to support@hmcollective.com.

If you have technical issues or find any errors on our website please contact support@hmcollective.com with details of the error and we can fix it.

Please contact us directly at support@hmcollective.com and we will be only too glad to help :-)